FAQs

Frequently Asked Questions

Orders & Shipping

  • Q: Where do you ship?
    We offer fast shipping across Europe. Free shipping on orders over €200 in Benelux countries (Netherlands, Belgium, Luxembourg). For other European countries, please check our shipping page for rates and delivery times.
  • Q: How long does shipping take?
    Orders are typically processed within 1-2 business days. Delivery times vary by location: 2-4 days for Benelux, 4-7 days for other European countries.
  • Q: How discreet is your packaging?
    We value your privacy. All orders are shipped in plain, unmarked packaging with no indication of contents.
  • Q: Can I track my order?
    Yes, you will receive a tracking number via email once your order ships.

Payment & Security

  • Q: What payment methods do you accept?
    We accept all major credit cards, debit cards, and secure payment methods through our encrypted payment system.
  • Q: Is my payment information secure?
    Absolutely. We use industry-standard encryption (SSL) to protect your personal and payment information. Your transaction details are never stored on our servers.

Returns & Refunds

  • Q: What is your return policy?
    We offer a 30-day return policy. If you're not satisfied with your purchase, you can return unopened products within 30 days for a full refund.
  • Q: How do I initiate a return?
    Contact our customer service team with your order number, and we'll guide you through the return process.
  • Q: Do you offer refunds on opened products?
    For hygiene and safety reasons, we cannot accept returns on opened food products. However, if there's a quality issue, please contact us immediately.

Product Information

  • Q: Are your products all-natural?
    Yes, all our products are made from natural, plant-based ingredients with no synthetic additives or fillers.
  • Q: Are your products vegan?
    Yes, all our ceremonial cacaos, botanical blends, and tinctures are 100% vegan.
  • Q: How are your products tested?
    All products undergo rigorous third-party testing for purity, quality, and safety before reaching you.
  • Q: Where do you source your ingredients?
    We work directly with ethical suppliers and farmers to source premium ceremonial-grade cacao and botanicals from their native regions.

About Our Ceremonial Cacao & Botanical Products

About Ceremonial Cacao

  • Q: What is ceremonial cacao and how is it different from regular chocolate?
    Ceremonial cacao is 100% pure cacao paste made from minimally processed Criollo cacao beans, traditionally used in spiritual and wellness rituals. Unlike regular chocolate or hot cocoa, it contains no added sugar, milk, or fillers—only pure cacao, cacao butter, and traditional spices. Our ceremonial grade cacao is specifically sourced and prepared to preserve its natural compounds and traditional ceremonial qualities.
  • Q: How much ceremonial cacao should I take?
    A standard ceremonial serving is 50g (approximately 2 tablespoons of paste). For daily wellness use, 20-30g is sufficient. For deeper ceremonial experiences, 40-50g is recommended. Always start with a smaller amount if you're new to ceremonial cacao.
  • Q: Can I drink ceremonial cacao every day?
    Yes, many people incorporate ceremonial cacao into their daily morning ritual as an alternative to coffee. However, we recommend taking breaks (e.g., 5 days on, 2 days off) to maintain sensitivity to its effects. Listen to your body and adjust accordingly.
  • Q: What does ceremonial cacao taste like?
    Our ceremonial cacao has a rich, velvety texture with deep chocolate notes, subtle warmth from traditional spices (cinnamon, cardamom, clove), and a gentle natural bitterness. It's earthy, grounding, and complex—very different from sweet hot chocolate.
  • Q: Does ceremonial cacao contain caffeine?
    Ceremonial cacao contains minimal caffeine (about 1/10th of a cup of coffee) but is rich in theobromine, a gentle, long-lasting stimulant that provides a sustained effect.
  • Q: When is the best time to drink ceremonial cacao?
    Morning or early afternoon is ideal, as cacao provides a gentle stimulant effect. Avoid drinking it late in the evening as it may interfere with sleep. It's perfect before meditation, creative work, yoga, or intentional gatherings.

About Our Botanical Blends

  • Q: What is Kanna (Sceletium tortuosum)?
    Kanna is a South African botanical traditionally used in ceremonial practices. Our Ceremonial Cacao Kanna contains 400mg of 100:1 extract per 50g serving, carefully integrated with pure cacao for a grounding ritual experience.
  • Q: What is the difference between Kanna and Saffron cacao?
    Kanna (Sceletium tortuosum) is a South African botanical traditionally used in ceremonial practices, while Saffron (Crocus sativus) is a spice traditionally used in culinary and ritual applications. Kanna contains 400mg of 100:1 extract, while Saffron contains 500mg of 50:1 extract (equivalent to 25g of raw saffron threads). Choose based on your preference and intended ritual use.
  • Q: What does the extraction ratio mean (e.g., 50:1, 100:1)?
    The extraction ratio indicates concentration. A 100:1 ratio means 100g of raw botanical material is concentrated into 1g of extract. Our Kanna is 100:1 (highly concentrated), while Saffron is 50:1. Higher ratios mean more potent extracts with consistent, standardized effects.
  • Q: Are your botanical extracts safe?
    Yes, all our botanical extracts are carefully sourced, standardized, and integrated during production to ensure purity and consistency. However, they are not recommended during pregnancy or breastfeeding, and we advise consulting a healthcare professional if you're taking medication. Not intended to diagnose, treat, cure, or prevent any disease.

About Sacred Tinctures

  • Q: What are herbal tinctures and how do they work?
    Herbal tinctures are concentrated liquid extracts made by soaking botanicals in alcohol to extract their active compounds. Our tinctures use high-ratio extracts (50:1, 100:1) for consistent potency and are traditionally used in wellness and ceremonial practices.
  • Q: What does the extraction ratio mean for tinctures (e.g., 50:1, 100:1)?
    The extraction ratio indicates concentration strength. A 50:1 ratio means 50g of raw botanical material is concentrated into 1g of extract. For example, our Blue Lotus 50:1 tincture contains the equivalent of 50g of dried Blue Lotus flowers per gram of extract. Higher ratios provide more concentrated effects.
  • Q: How do I use herbal tinctures?
    Place the recommended number of drops under your tongue (sublingual) and hold for 30-60 seconds before swallowing for optimal absorption. You can also add tinctures to water, tea, or ceremonial cacao. Start with the lower end of the suggested serving size.
  • Q: What is the difference between single botanical tinctures and cacao blend tinctures?
    Single botanical tinctures (e.g., Blue Lotus 50:1, Saffron 50:1) contain only the extracted botanical in alcohol. Cacao blend tinctures (e.g., Cacao & Blue Lotus 50:1) combine ceremonial cacao extract with botanicals for a synergistic ritual experience. Cacao blends are ideal for adding to warm drinks or taking directly.
  • Q: How much tincture should I take?
    Serving sizes vary by botanical. Typical ranges: Blue/Red/Pink Lotus 50:1 (20-40 drops), Saffron 50:1 (10-20 drops), B. Caapi Cielo (5-15 drops), Bobinsana (15-30 drops). Always start with the lower end and adjust based on your experience. See individual product pages for specific guidance.
  • Q: What is Blue Lotus (Nymphaea caerulea)?
    Blue Lotus is an aquatic flower native to Egypt, traditionally used in ancient ceremonies and contemplative practices. Our Blue Lotus 50:1 tincture is a highly concentrated extract traditionally associated with evening rituals.
  • Q: What is the difference between Blue Lotus, Red Lotus, and Pink Lotus tinctures?
    Blue Lotus (Nymphaea caerulea), Red Lotus (Nymphaea rubra), and Pink Lotus (Nelumbo nucifera) are different aquatic flowers, each with distinct traditional uses in ceremonial practices. Each has unique sensory profiles and traditional applications in ritual settings.
  • Q: Can I mix different tinctures together?
    Yes, many people combine complementary tinctures for personalized ritual experiences. We recommend starting with each tincture individually first to understand its unique qualities, then experimenting with combinations. Common pairings include Blue Lotus + Bobinsana, or Saffron + B. Caapi Cielo.
  • Q: How should I store tinctures?
    Store tinctures in a cool, dark place away from direct sunlight. Keep bottles tightly closed when not in use. Properly stored, alcohol-based tinctures have a shelf life of 3-5 years. Refrigeration is not necessary but can extend shelf life.
  • Q: Are tinctures safe? Any contraindications?
    Our tinctures are made from natural botanicals and are traditionally used in wellness practices. However, they are not recommended during pregnancy or breastfeeding. Consult a healthcare professional if you're taking medication, especially antidepressants or MAOIs. Not intended to diagnose, treat, cure, or prevent any disease.
  • Q: Do your tinctures contain alcohol?
    Yes, our tinctures use pharmaceutical-grade alcohol as the extraction medium and preservative. Alcohol content is typically 35-40% by volume. If you prefer alcohol-free options, consider our ceremonial cacao blends with botanical extracts instead.
  • Q: When is the best time to take tinctures?
    Timing depends on the botanical and your personal ritual practice. Blue/Red/Pink Lotus are traditionally used in evening rituals. Saffron and B. Caapi Cielo are traditionally used in daytime practices. Bobinsana and Marosa are versatile for any time. See individual product descriptions for traditional use guidance.
  • Q: Can I add tinctures to ceremonial cacao?
    Yes! Adding 10-20 drops of tincture to your ceremonial cacao is a popular way to create a personalized ritual experience. Blue Lotus, Saffron, and Bobinsana pair well with cacao. Alternatively, try our pre-blended Cacao & Botanical tinctures for convenience.

Preparation & Usage

  • Q: How do I prepare ceremonial cacao?
    1. Use 50g (one ceremonial serving) of cacao paste
    2. Heat 180-200ml of water or plant milk gently (max 60°C—do not boil)
    3. Blend until smooth and creamy
    4. Add optional natural sweetener (honey, maple syrup, dates)
    5. Set your intention and drink slowly with presence
  • Q: Can I use milk instead of water?
    Yes, plant-based milks (oat, almond, coconut) work beautifully. We recommend avoiding dairy milk as it may reduce the absorption of cacao's active compounds.
  • Q: Can I add sweetener to ceremonial cacao?
    Yes, natural sweeteners like raw honey, maple syrup, coconut sugar, or dates complement cacao well. Start with a small amount and adjust to taste.
  • Q: How should I store ceremonial cacao?
    Store in a cool, dry place away from direct sunlight. Cacao can be kept at room temperature or refrigerated. Properly stored, it lasts 12-18 months.

Effects & Contraindications

  • Q: What can I expect from ceremonial cacao?
    Experiences vary by individual but commonly include gentle body warmth and a sense of presence. The experience is subtle, not psychoactive, and lasts several hours.
  • Q: Who should NOT use ceremonial cacao?
    Avoid ceremonial cacao if you:
    • Are pregnant or breastfeeding
    • Take antidepressants (especially MAOIs)
    • Have heart conditions or high blood pressure (consult your doctor first)
    • Are sensitive to stimulants
    Always consult a healthcare professional if you have concerns.
  • Q: Can I combine different botanical cacaos (e.g., Kanna + Saffron)?
    We recommend experiencing each blend individually first to understand its unique qualities. Once familiar, you can experiment with combining them, but start with smaller doses.

Product Sizes & Availability

  • Q: What sizes are available?
    Most ceremonial cacaos are available in:
    • 200g (4 ceremonial servings)
    • 400g (8 ceremonial servings)
  • Q: Do you offer sample sizes?
    Currently, our smallest size is 200g, which provides 4 full ceremonial servings—perfect for trying a new blend.